Terms of Service

NEED TO CONTACT US?
Call us at 1-403-487-1312 
Office hours are
Monday to Friday 9am to 2pm
Weekends and Holidays CLOSED

Email us at prairiesprinter@gmail.com 

TERMS & CONDITIONS
Prairie Sprinter Shuttle Service may at any time revise these Terms and Conditions by updating this posting without notice to you. Each time you visit this Site, you are bound by these Terms and Conditions as they exist on the date of your visit. You are bound by any such revisions and should therefore periodically visit this page to review the then-current Terms and Conditions to which you are bound.

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CANCELLATION POLICY- PRIVATE CHARTER

Cancellations for private charter contracts are subject to the terms outlined in the service agreement. Please consult your service agreement contract for more information.

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CANCELLATION POLICY – TOURS

Booking for tours are a final sale. Refunds will not be given for cancellations. Tour bookings can be transferred to another ticket holder – please update any ticket name changes to the office at 1-403-487-1312 or email prairiesprinter@gmail.com.

In the event of circumstances outside of our control, including but not limited to unfavourable weather, highway closure or any other circumstance, Prairie Sprinter will make every effort to modify the travel for the day to continue to offer the expected event. This may include adjusting departure times and travel routes to arrive at the destination safely. In the event Prairie Sprinter cannot safely and timely reach the destination in time for the experience the event will be cancelled and every effort will be made to reschedule the event. Should the experience venue provide a refund for event tickets this will be passed along to booked guests. If the venue does not provide a refund to Prairie Sprinter booked guests will receive a refund for the transportation portion of the event package only and a credit to a future Prairie Sprinter event in the value of the admission portion of the event package ticket.

Prairie Sprinter is not responsible for any expense that any guest incurs in the event of a travel delay, highway closure or other circumstance outside of our control.

 

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ROAD AND WEATHER DELAYS

Poor weather and/or road conditions can close the highway a number of times during the year. Prairie Sprinter is not responsible for any extra or unexpected expenses as a result- this is the financial responsibility of the client. Prairie Sprinter will not incur any liability whatsoever in the event of any delay due to causes beyond its control. The following are examples of circumstances which are not within our control:

  • Missed flights due to transportation delays (flight insurance is highly recommended)
  • Accidents causing delays to the vehicle.
  • Exceptional or severe weather conditions including snow or flood.
  • Compliance with requests of the police.
  • Deaths and accidents on the road.
  • Vandalism and terrorism.
  • Unforeseen traffic delays.
  • Industrial action by third parties.
  • Problems caused by other customers.
  • Other circumstances affecting passenger safety.

This list is not exhaustive.

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TOURS TERMS AND CONDITIONS

All ticket purchases for day trips and tours are final sale. No refund will be issued for purchased tickets with the only exception being if Prairie Sprinter must cancel the tour on the date the ticket is purchased for.

Prairie Sprinter reserves the right to place a minimum number of ticket sales on some tours. This will be clearly noted on the booking page. If the minimum is not met Prairie Sprinter may cancel the tour with 48 hours notice. In this event you will be contacted. Refunds will be issued immediately to all paid ticket holders.

If your tour includes food it is your responsibility to inform Prairie Sprinter prior to the tour date if you have a dietary restriction or allergy. Your request may not be able to be accommodated on the tour date if advance notice is not given.

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PRIVATE CHARTER TERMS AND CONDITIONS

Prairie Sprinter is licensed for transportation service anywhere in Alberta, and is limited to transportation within Alberta’s provincial borders.

Prairie Sprinter reserves the right to charge a premium fee to service provided on statutory holidays and service after 10pm.

For a quote specific to your needs please contact us at prairiespritner@gmail.com

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LUGGAGE

Passengers are responsible for verifying that their luggage is loaded / unloaded by the bus driver. Prairie Sprinter Shuttle Service assumes no liability for lost or damaged luggage

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SMOKING/ VAPING

Smoking and/or vaping is not permitted inside any Prairie Sprinter vehicle at any time.

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ALCOHOL/ DRUGS

Alcohol and drugs are not permitted on board any Prairie Sprinter vehicle. Non-compliance will result in the removal of the passenger and suspension of service. FARE WILL NOT BE REFUNDED.

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Prairie Sprinter Shuttle Service may at any time revise these Terms and Conditions by updating this posting without notice to you. Each time you visit this Site, you are bound by these Terms and Conditions as they exist on the date of your visit. You are bound by any such revisions and should therefore periodically visit this page to review the then-current Terms and Conditions to which you are bound.

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