Terms of Service

Terms of Service

TERMS & CONDITIONS

Smoking is not permitted inside any Prairie Sprinter vehicle.

Passengers are responsible for verifying that their luggage is loaded / unloaded by the bus driver. Prairie Sprinter Shuttle Service assumes no liability for lost or damaged luggage

Poor weather and/or road conditions can close the highway a number of times during the year. Any extra expense is paid for by the client. Prairie Sprinter will not incur any liability whatsoever in the event of any delay due to causes beyond its control.. The following are examples of circumstances which are not within our control:

  • Missed flights due to transportation delays (flight insurance is highly recommended)
  • Accidents causing delays to the vehicle.
  • Exceptional or severe weather conditions including snow or flood.
  • Compliance with requests of the police.
  • Deaths and accidents on the road.
  • Vandalism and terrorism.
  • Unforeseen traffic delays.
  • Industrial action by third parties.
  • Problems caused by other customers.
  • Other circumstances affecting passenger safety.
  • This list is not exhaustive.

DAY TRIPS & TOURS

All ticket purchases for day trips and tours are final sale. No refund will be issued for purchased tickets with the only exception being if Prairie Sprinter must cancel the tour on the date the ticket is purchased for.

Prairie Sprinter reserves the right to place a minimum number of ticket sales on some tours. This will be clearly noted on the booking page. If the minimum is not met Prairie Sprinter may cancel the tour with 48 hours notice. In this event you will be contacted. Refunds will be issued immediately to all paid ticket holders.

If your tour includes food it is your responsibility to inform Prairie Sprinter prior to the tour date if you have a dietary restriction or allergy. Your request may not be able to be accommodated on the tour date if advance notice is not given.


MULTI-DAY TOURS

Full payment required at time of booking.

Minimum 60 day cancellation- Credit can be transferred to another tour within one year of the cancellation date.

Less than 60 day cancellation- Credit can be transferred to another tour within one year of the cancellation date minus $500 per person penalty.


PRIVATE CHARTER

Prairie Sprinter is licensed for transportation service anywhere in Alberta.

Prairie Sprinter reserves the right to charge a premium fee to service provided on statutory holidays.

Prairie Sprinter reserves the right to charge a premium fee to service after midnight.

Deposit of 25% is required to reserve private charter service. This deposit is non-refundable should service cease to be required.

In-Town Medicine Hat

All charters are subject to $50 charter fee in addition to hourly rates.

Minimum 2 hour contract is required for in-town charters.

Outside Medicine Hat City Limits

Prairie Sprinter is licensed for transportation service anywhere in Alberta.

Overnight accommodation will be charged at $150/night. We encourage you to include a room for the driver in your group booking.

Alcohol

  • Prairie Sprinter is licensed by AGLC for alcohol on board.
  • Alcohol is provided by Prairie Sprinter and charged per drink.
  • Single serve beverages in cans and bottles may be requested. Mixed drinks and shots are not permitted.
  • The 24 passenger bus is not permitted for open liquor within city limits. We can only offer alcohol on this vehicle outside of city limits.
  • Prairie Sprinter reserves the right to charge a cleanup fee in the event that someone vomits or otherwise causes damage to the vehicle.

TWICE DAILY SHUTTLE SERVICE

All trip prices are for “direct” trips with one pickup and one drop-off point.

We reserve the right to limit our pickup and drop off locations in Calgary on a daily basis.

Our Loyalty card is for full fare rides and can not be used with coupons or other promotions. Upon paying you will receive a punch card, with every one way trip paid you will get a punch after 5 punches you will get a one way fare at half price.

Children 10 years and under receive a $10 discount. They do not get a loyalty card as they are already receiving a discounted price.

When making a booking for an Unaccompanied child, the person identified to meet the child must present identification. Receiving parties must be at the pick-up point 15 minutes prior to Scheduled Arrival Time.

Advanced bookings are always recommended.

Any passengers who are deemed intoxicated will not be permitted to board. In addition, any passengers caught with open-alcohol in the vehicle will be ejected immediately. FARE WILL NOT BE REFUNDED

Passengers are responsible for verifying that their luggage is loaded / unloaded by the bus driver. Prairie Sprinter Shuttle Service assumes no liability for lost or damaged luggage.

If your flight gets cancelled or delayed please call (403) 487-1312 or (877) 333-3238 or e-mail [email protected] to let us know. These numbers are both monitored 24/7. We do require a 12 hour cancellation notice. If your cancellation or change in pickup is due to an airline cancellation or delay we will take this into consideration regarding any refunds or charges. There is a $5 service fee for refunds.

Poor weather and/or road conditions can close the highway a number of times during the year. Any extra expense is paid for by the client. Prairie Sprinter will not incur any liability whatsoever in the event of any delay due to causes beyond its control.. The following are examples of circumstances which are not within our control:

  • Missed flights due to transportation delays (flight insurance is highly recommended)
  • Accidents causing delays to the vehicle.
  • Exceptional or severe weather conditions including snow or flood.
  • Compliance with requests of the police.
  • Deaths and accidents on the road.
  • Vandalism and terrorism.
  • Unforeseen traffic delays.
  • Industrial action by third parties.
  • Problems caused by other customers.
  • Other circumstances affecting passenger safety.
  • The list is not exhaustive.

Prairie Sprinter Shuttle Service may at any time revise these Terms and Conditions by updating this posting without notice to you. Each time you visit this Site, you are bound by these Terms and Conditions as they exist on the date of your visit. You are bound by any such revisions and should therefore periodically visit this page to review the then-current Terms and Conditions to which you are bound.